Oi galera, o texto abaixo foi escrito por Mary Ziller enquanto esparava seu vôo no aeroporto da Pensilvânia. Ela vai passar este feriado de Sexta-Feira Santa (Good Friday) na casa de sua mãe. Mary descreve um pouco o ambiente, o comportamento das pessoas e mais algumas detalhes que só seu olhar clínico pôde captar. O mais interessante foi que eu percebi que atrasos de vôo e passageiros descontentes não são exclusividade do Brasil. Boa viagem Mary! Confiram o texto abaixo.When we arrive at the airport, there are long check-in lines. When we get to the check-in counter, we are told my flight has been cancelled. The next flight leaves in the evening, so I will be spending the day in the airport.
Looking at the departure screen, I see there are flights I could take leaving sooner, so I go to the terminal where the next flight is leaving and ask at the desk if I can fly stand-by. I am told yes, if I go to the customer service desk in another terminal. There is not enough time to walk there, and the clerk cannot make the change for me via the phone. So, I miss that flight.
There is another flight scheduled for 45 minutes later. That should be enough time to get my plane ticket exchanged and reassigned. So, I go to the customer service desk in the other terminal. The customer service agent enters my changes in the computer, but does not have time to issue me a new boarding pass. She tells me I have to run to make the flight. So I do. I run to the next terminal, and I arrive in time.
When I go to check-in there, I am told that the flight was overbooked. There is no room for stand-bys. So, I am stranded here until this evening. I hope my flight this evening will not be cancelled.