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In the world of work, the word quality has a very special meaning. It has the original sense of characterize and distinguish, but now it's always linked with a product or service provided by a company. In the world of work quality it's related with the level of satisfaction of the customer toward a product or service.
To determine the customer satisfaction, it is necessary to consider that when they buy something, they expect a product or service which works perfectly and attend to their necessity. Example: Turn on a domestic appliance. Eat a good dish at a restaurant. In these cases, the focus is on the characteristics of the products and them represent the satisfaction and necessity of the customers.
the focus is on the characteristics of the products that satisfy the needs of the customer